On Being Ignored at Restaurants

On Friday evening after work, I ended up walking all the way home from South Station to Cambridge due to prolonged delays on the T.

While walking along Hampshire Street, I saw the S&S Restaurant across the street, a sight I have seen many times in the nearly five years I have been back in this area. I made a note to myself that I needed to check this place out. It has been in business in Cambridge for over a century.

Then yesterday, while reading a Facebook post from a friend, I learned that the S&S Restaurant would be closing next month. So, I decided to go there this afternoon.

As I was by myself, I was offered a seat at the bar. However, no seats were available at the bar. So, after a few minutes, I was given a table by one of the windows. This was at 2:40 p.m.

It was the last time anyone from the restaurant acknowledged my existence. At 3 p.m., I got up from the table and left the premises. 

The place had a crowd but was not busy. Indeed, I heard someone from the restaurant state that things had "died down." Under the circumstances, I think 20 minutes is more than a reasonable amount of time to wait for service. Five minutes into my wait, I had a feeling something was amiss. I'm inclined to think that I was deliberately being ignored. For what reason, I cannot say. But sometimes you just know something is up and it isn't good.

Well, if they don't want my business then that's fine. I'll spend my money elsewhere. I would have liked to have shared my experience about dining at the S&S Restaurant. Perhaps it would have conjured up childhood memories about dining at the Hoito in Thunder Bay. But since I didn't do any dining, this has conjured up other thoughts.

This is not the first time I have been ignored at a restaurant. In recent years, I have been similarly ignored at The Burren in Somerville's Davis Square as well as at the former R.F. O'Sullivan & Sons also in Somerville. When this occurs, I'll just leave quietly like I did today. However, the latter occurrence resulted in a confrontation as I was leaving. When I told the waitress I had been waiting for service for 20 minutes she told me, "We're a busy restaurant." To which I retorted, "Apparently too busy to serve me," and walked out. A short time later, R.F. O'Sullivan & Sons closed their doors.

In most of these instances, I cannot help but think these incidents are more a product of malevolence than incompetence. If this is the case, then it's not the end of the world. I simply won't do any further business with the establishment since they don't seem to want mine in the first place. In most instances, there is a Plan B whether it is finding another establishment or just going back home. 

Nevertheless, it is one of the occasional annoyances of life that I come across more often than I would like. It's the sort of thing which makes me lose my appetite for dining out.